Features (AddOns)

Service Up

InBox AgentTicketBulk

Version 6.0.2

Creation 27/05/2020

Resources

The module includes dynamic fields on the AgentTicketBulk screen to be changed in bulk.

Prerequisites

Structure

The following versions of the Znuny framework are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.27.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third-party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ AgentTicketBulk 6.0.2.opm

Configuration

This module must be configured via System Configuration in the administrative interface. The following configuration options are available:

Ticket::Frontend::AgentTicketBulk###MandatoryFileds

Defines whether or not fields will be mandatory to let it be mandatory to pass 1 in the value of the configuration field.

Ticket::Frontend::AgentTicketBulk###SLA

Enables Sla on agentticketbulk screen

Enable Dynamic Fields in AgentTicketBulk

In system configuration and add the desired dynamic fields and activate two options, one 'Enabled' that enables or field as not mandatory and one 'Enabled and mandatory' that enables as mandatory:

- Ticket::Frontend::AgentTicketBulk###DynamicField

Config DynamicField

Select Ticket to perform as a bulk update:

On the AgentTicketStatus screen, view and select the tickets to change and click on bulk:

Select tickets

Update dynamic fields

To open a bulk action screen for the ticket, just save the dynamic fields with the new values ​​and click on perform the Bulk action:

Bulk ticket action

Before the update:

Before the change

After updating the dynamic fields:

After Change

With these settings, all selected tickets select the values ​​of the advanced dynamic fields.